Terms & Conditions

Shipping Policy

Please be assured that your items will ship out within 24 hours for "In Stock" items. "Special Order" items will ship out within 5-7 days unless otherwise noted. For same-day shipment, orders MUST be received by 12:00 Noon Eastern Time. For urgent exceptions, call Pine Hill Trailer Sales @ 888-897-1925 (U.S. only) or 717-288-2443 (International).

All packages that can economically fit into UPS' system will be sent UPS unless the customer chooses differently at checkout. All large items or large quantities of smaller items will be shipped using the most economical LTL (Less-than-Truckload) common carrier.

We do NOT ship to P.O. Boxes or APO & FPO Addresses. We ship worldwide but only to a street address recognized by UPS. If a customer prefers not to ship the items to their own street address, we encourage them to provide a friend/relative's address or one of a local business which they have made arrangements with.

International and U.S. Territory Shipping

If you order from international locations or US territories, these shipping destinations are identified at checkout. When you begin checkout, available shipping destinations can be selected from pull-down menus for Region and Country. If your desired destination is not included in the available selections, we cannot ship orders to it.

We do NOT ship to P.O. Boxes. We only ship to a street address recognized by UPS.

Billing Policy

Your credit card will be charged the full amount upon checkout. If you order a mix of "In Stock" items and "Special Order" items or only "Special Order" items, your credit card will still be charged the full amount upon checkout. "Special Order" items will be shipped as soon they become available, usually in a few days. If you have a problem with these terms, please call Pine Hill Trailer Sales.

Quality of Merchandise

The item(s) that you purchase will always be top-quality and brand-new unless otherwise noted. You might receive an item out of its original package or the package which the item is in may have been re-taped. This does NOT mean that the item(s) is/are used. To acquire detailed pictures for this website, we (Pine Hill Trailer Sales) had to remove some items from their original packaging to achieve the desired result.

You may receive different product packaging than what is pictured. Rest assured, the product is still the same.

Returning Merchandise

You can return most new, unopened items within 30 days of delivery for a full refund. Unless otherwise noted, the refund will be for the full value of the returned items. Shipping and handling fees will not be refunded.

To initiate a return, please call Pine Hill Trailer Sales.

Credit for the returned items is applied to the credit card that was used to make the purchase. Returns will be applied to the purchasing credit card within 5 to 10 days of the date that the return is accepted by the fulfiller.

Some websites charge restocking fees for returned items. If a restocking fee will apply to returned items, the amount of the fee is displayed on the final checkout screen when you complete the order and is noted on the packing list included with the order.

Refunds, Credits and Balances Due

As soon as the fulfiller receives and processes your return, we will notify you via email. Your credit card should be credited within 10 business days of the time that you receive this email. The return credit should be reflected on your statement within one or two billing periods, depending on your financial institution's billing cycle.

Defective Items

A defective item is one that is inoperable but has no apparent damage. If you receive defective merchandise, please call Pine Hill Trailer Sales for assistance.

Damaged Items

If an order arrives to you with obvious shipping damage, please refuse the delivery. If you have accepted delivery and then find shipping damage, please call the fulfiller immediately using the contact information included with the order.

Please save all packaging material and paperwork for the order if shipping damage is a possible issue. If you dispose of packaging material or attempt to return the merchandise without contacting the fulfiller, you jeopardize our chances of making a claim, and you may not receive credit for the return.

Limits of Responsibility

We accept no responsibility for user-initiated damage and/or loss of parts incurred during operation or use of product.

Price and/or Description Changes

All prices, pictures, and descriptions on this website are subject to change. We maintain no responsibility for inadvertent errors. Please contact us within 30 days regarding price or promotion discrepancies.

When you place your order with us, you agree to the price and terms indicated on this website. Price differences related to future or past prices in our store or any other store are not refundable.

Indemnification

You agree to indemnify, defend, and hold harmless Pine Hill Trailer Sales, its affiliates, officers, directors, employees, consultants, and agents from any and all claims, liability (including product liability), damages, and/or costs (including, but not limited to, attorneys' fees) that arise from your use of any products sold by Pine Hill Trailer Sales or any services rendered by the same.

If you, your agent, or your company/organization still insists on litigation after reading the above, all proceedings shall take place in the Commonwealth of Pennsylvania, County of Lancaster or nearby judicial regions as deemed appropriate by Pine Hill Trailer Sales.

Errors on Our Site

Prices and availability of products are subject to change without notice. Errors will be corrected where and when discovered. Pine Hill Trailer Sales reserves the right to revoke any stated offer, cancel orders, and to correct any errors, inaccuracies or omissions in any stated offer or price, including after an order has been submitted and whether or not the order has been confirmed and your payment processed.

Privacy Policy

We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone. If you sign-up for an account, we will retain access to your profile information.

Security Policy

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.